Exchanges are only available for sizes and/or colours of the same style. Exchanging for a different product is strictly not allowed unless the product ordered is out of stock.
- BATIQUE reserves the right at its sole discretion to decide if the product concerned will be accepted as a return item.
- BATIQUE reserves the right at its sole discretion to decide if the returned product shall be accepted for exchange purposes, based on case by case basis
- Notwithstanding the aforementioned, all refund shall be by way of store credits only.
- BATIQUE reserves the right to withhold any refunds if your original item have not reached our boutique.
- If your exchange item is unavailable or out of stock, we will proceed to Refund you with Store credits.
- Ensure that refund details given are correct and complete.
- Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
We are unable to accommodate any refund reversal requests if 30 days have past from the refund date.